Try our products completely risk-free?
The AIRY 30-day money-back guarantee
Plants are a natural product - and we know from our own experience that it is
Sometimes it just doesn't work to keep a plant alive. At the same time, we are 100% confident in our products and the amazing results that can be achieved with our scientific approach. Tens of thousands of satisfied customers who give us an average 4.6 star rating confirm this.
So that you can feel even more confident about testing our products and have no risk, we offer you a 30-day money-back guarantee. This means: If you are not satisfied with our products, you will receive the full purchase amount back within the first 30 days.
How does the 30-day money-back guarantee work?
To benefit from the 30-day money-back guarantee after your purchase in our online shop
To claim, simply follow the steps below:
1. Write an email to our customer service within 30 days of the purchase date info@airy.green with the following information:
- Full name
- Delivery address
- Order number
- Reason for the return
- Product you want to return
- Feedback for us on what we can improve
2. Pack the product carefully and take it to the nearest DHL or Deutsche
Post collection point and send it to our warehouse with the following address
back:
Orchid Center Wichmann eK
c/o AIRY Green Solutions GmbH
Tannholzweg 1-3
29229 Celle – OT Groß Hehlen
IMPORTANT: Please include a piece of paper in the package with your complete details
Name and order number so that we can assign your return.
3. Once we have received and inspected the goods, we will give you a full refund
Purchase price to yours within 14 days of arrival in our warehouse
original payment method back.
Hints:
1. The legally required right of withdrawal is guaranteed by our 30-day
Money-back guarantee not affected or limited.
2. The 30-day money-back guarantee expires at the end of the 30th day
Purchase date. Means: In order to take advantage of it, your request must
Received by us within 30 days of the date of purchase.
3. We cannot accept returns and refunds for products that are not complete
are.
4. The 30-day money back guarantee only applies to one unit per individual product.
5. You are responsible for the costs of returning the products to our warehouse.
6. Only the first purchase per individual product is covered by our 30-day money back guarantee.
Guarantee. All further orders of the same product are exempt
excluded.
7. If your return is received later than 14 days after the email was sent
If our customer service arrives at our warehouse, we cannot give you 30-
We offer a one-day money-back guarantee and you no longer have to pay the purchase price
refund.