We ship our plants in the best horticultural quality from one of the leading nurseries in Germany. The plants are carefully selected according to their maturity for shipping and the right size and are visually inspected before shipping.
If your plant arrives damaged due to shipping or has other defects, please take photos to document the problem and contact our customer service immediately ( info@airy.green ).
Plants are living things and react to changes in their environment, for example their leaves may droop for a while. It may therefore take a few days or weeks after shipping for your plant to get used to its new home.
That’s why we give you a 30-day plant guarantee.
If your plant does not recover within this time, we will replace it for you. Please send us a message within 30 days and always with meaningful photos to info@airy.green .
If the plant appears to be damaged due to improper handling, we reserve the right not to enforce the guarantee.
Please note that we cannot refund the plant after the 30 day period has expired.
