Want to test our products completely risk-free?
The AIRY 30 day money back guarantee
Plants are a natural product – and we know from our own experience that
sometimes it just doesn't work to keep a plant alive. At the same time, we are 100% confident in our products and the amazing results that can be achieved with our scientific approach. Tens of thousands of satisfied customers who give us an average 4.6 star rating confirm this.
So that you can feel even more confident about testing our products without taking any risks, we offer you a 30-day money-back guarantee. This means: If you are not satisfied with our products, you will get the full purchase price back within the first 30 days.
How does the 30 day money back guarantee work?
To claim the 30-day money-back guarantee after your purchase in our online shop in
To claim simply follow the steps below:
1. Within 30 days of purchase, send an email to our customer service at info@airy.green with the following information:
- Full name
- Delivery address
- Order number
- Reason for return
- Product you want to return
- Feedback for us on what we can improve
2. Pack the product carefully, take it to the nearest DHL or Deutsche
Post office and send it to our warehouse with the following address
back:
Orchid Center Wichmann eK
c/o AIRY Green Solutions GmbH
Tannholzweg 1-3
29229 Celle – OT Gross Hehlen
IMPORTANT: Please include a note in the package with your complete
Name and order number so that we can assign your return.
3. As soon as we have received and inspected the goods, we will refund you the full
Purchase price within 14 days of arrival in our warehouse to your
original payment method.
Notes:
1. The statutory right of withdrawal is covered by our 30-day
Money-back guarantee is not affected or limited.
2. The 30-day money-back guarantee expires after the 30th day after
Date of purchase. Means: To claim it, your request must
must reach us within 30 days of the date of purchase.
3. We cannot accept or refund any products that are not fully
are.
4. The 30-day money-back guarantee is only valid for one unit per individual product.
5. You will be responsible for the cost of returning the products to our warehouse.
6. Only the first purchase per individual product is covered by our 30-day money-back
Guarantee. All further orders of the same product are
excluded.
7. If your return is received later than 14 days after sending the email to
our customer service in our warehouse, we can no longer offer you a 30-day money-back guarantee and we can no longer refund you the purchase price
refund.
